The following is a list of features that make it easy for the elderly and persons with disabilities to travel by train.
To assist visually impaired commuters:
- Train stations have tactile ground surface indicators to guide visually impaired commuters from the ramp entrance to the station, past the wider fare gates, to the lift that leads to the platform. There are also indicators that lead to the Passenger Service Centre and the disabled-friendly toilet located at the station. These tiles can be detected with a cane or foot.
- At the platform, these indicators warn visually impaired passengers that they are close to the platform edge.
- All station lift buttons have Braille plates.
- Station names are announced as the train pulls into the station. There will also be audio instructions for transfers at Interchange station. As the train departs, the name of the next station will be announced.
- Service animals such as guide dogs accompanying visually handicapped commuters are allowed onboard trains and in train stations. The handler is required to carry a photo identification and this must be produced upon request.
- Guide dogs can be distinguished by a special harness worn around the body (See picture on the left for a pictorial example of a guide dog assisting a visually impaired person).
- Visually impaired commuters can approach our staff to guide them to the platform. When they alight, our staff will be on hand to facilitate their exit.
To assist hearing impaired commuters:
- Rail Travel Information System (RATIS) on platforms indicate the arrival time and destination of the approaching train.
- Trains on the North-South and East-West lines feature the SMRT Active Route Map Information System (STARiS). This dynamic route-map located above train doors provides journey information such as the station the train is approaching, and the side of the train door that will open when it arrives at the station. In addition, a Fluorescent Display mounted on the ceiling of the carriage provides multi-language transcripts of audio announcements.
- Train doors are equipped with visually prominent flashing red ‘Door Closing’ lights to warn passengers.
To assist commuters in wheelchairs:
- There is at least one barrier-free entrance in every train station and wider fare gates.
- There is accessible elevator service to all levels in the stations.
- Wheelchair-accessible train carriages feature two wheelchair spaces per train. To locate them, look for wheelchair indicators on the platform floor or screen doors. These indicators are usually near lifts.
- Inside the train carriage, look for wheelchair indicator stickers on the train doors beside the wheelchair spaces.
- Do not hesitate to approach our station staff for assistance when boarding and alighting. Our staff can escort the passenger to the platform and arrange for assistance at the destination station.
For the convenience of pregnant, elderly or young passengers, there are designated priority seats near the doors in all train carriages.