SMRT Trains has selected several sets of data to demonstrate our commitment as we improve rail reliability on the North-South, East-West and Circle Lines.
In 2017, we have taken the important step of introducing data on average train distance covered before a delay of more than 5 minutes occurs, for the last 10 years.
Available on SMRT Twitter page - @ SMRT_Singapore
We publish a comprehensive set of operational, customer service and financial data. Tracking these indicators demonstrates our commitment to improving rail reliability on our extensive MRT and light rail system.
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We look forward to bringing commuters better journeys as we improve our service and reliability. Read about our rail renewal efforts and customer service initiatives as well as learn more about the work we do through our publications and reports.
We carry out track maintenance works to ensure that our trains run smoothly and on time. These are done during non-revenue hours in the early morning and we make every effort to minimise noise levels when these works are in progress.
Customer Relations Hotline: 1800 336 8900
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